Shipping Policy And Charges

Mattresses and Foundation. All mattress sets sold through our Website will be delivered with minimum charge (within West Malaysia only) through a delivery agent selected by DUNLOPILLO.
Please note that delivery on mattresses is only available in Peninsular Malaysia.

1. Standard delivery service is Monday – Friday 9:00 AM – 8:00 PM and limited Saturday delivery, except for Holidays including New Year’s Day, Labor Day, Independence Day and Christmas Day.
2. DUNLOPILLO logistic personnel will call when the product is received to schedule delivery.
3. DUNLOPILLO will attempt to deliver our mattress within (14-21) fourteen to twenty-one business days of our receipt of the order.
4. Customers will have to pay for any additional charges if they missed the delivery appointment with our assigned logistic agent.

One other important thing to remember about the delivery service is that you MUST inspect the package at the time of delivery. (See Damaged Items clause).

Accessories. All accessory items bed frames, sheets, pillows, bolster, mattress protectors will be shipped within 14-21 business days of our receipt the order.

When Will My Order Arrive?

You can expect delivery between 10 and 21 business days from the date of your order confirmation. This estimate is based on our experience and it could be more or less. You will receive a call from our logistic department to make delivery arrangements approximately 1 week after your order has been confirmed. If you have any further questions on your order status, can also call us at +(6013) 310 8836 or email to customer service.